Shipping Policy

How fast is my order processed?

All orders placed prior to 1pm PST Monday-Friday will be processed the same day. Orders placed after 1pm PST Monday-Friday will be processed the following day. Orders placed after 1pm PST on Friday and all orders placed Saturday through Sunday will be processed on Monday.

What shipping options are available?

We currently only offer UPS Ground Shipping only for a fixed cost of $11.99.  A street address is required for delivery. Orders may take 1-3 business days to process before it will ship. Sorry, we currently do not ship to Canada, US Territories, or International. Please call us for exceptions or for expedited shipping options.

When will I receive my order?

Your order will ship from our warehouse in Simi Valley, California. Your standard ground shipments will take 1-5 business days to arrive depending on which continental state you ship to (a business day is a non-holiday weekday, weekends are not counted). For expedited shipments please call us. Please allow extra time when shipping to remote rural areas and during peak holidays. When your order ships we will send you a Shipping Confirmation email with a tracking number and direct link you can use to track your order. If you placed your order via the telephone and did not provide us with an e-mail address, please contact customer service if you do not receive your order within 10 business days.

Can I send an order to a country other than the United States?

Currently, we only ship to the 50 United States. Please call us for further questions and exceptions.